FAQ’s

Grouping

How will the children be grouped?

If there are large numbers we will divide the groups either by age, ability or an equal mix of both, depending on the activity. Children will be given some input on groups but there are no guarantees that they will be kept with friends or family.

Often these groupings are just for one activity but sometimes are for longer.

What if my child doesn’t want to take part?

What if my child doesn’t want to take part?

No children are ever forced to do an activity, however we always try and push them to try new things and to come out of their comfort zone. If there is something in particular you are nervous about your child doing, please do speak to the staff on site. Especially if your child has had a traumatic experience in the past related to things like heights and water.

Do you accept childcare vouchers?

We accept all forms of childcare vouchers. All you need to do is once you have made your booking with us, head on over to your voucher company and transfer the cost of your booking into our voucher account. On booking you will receive a list of account numbers for those companies that require them. If you have any further queries please don’t hesitate to get in touch.

Terms and Condition's

BOOKING
Payments must accompany all bookings; this can be by credit card, debit card or by childcare vouchers.
The cut-off for online bookings is 9:00 Friday morning for the following week (if you wish to book after this time you must contact the office).
All vouchers must be with Oxford Active by the first Monday after the last day of camp.
Trips are non-refundable.
CHANGES
If you need to make a change to your booking (within the same holiday season) please email info@oxfordactive.co.uk.
14 days or more before the date you wish to change – free of charge.
Less than 14 days before the date you wish to change- £10 admin fee per change.
CANCELLATIONS
If you need to cancel a booking please email info@oxfordactive.co.uk.
14 days or more notice before the date you wish to cancel – full refund less a £10 administration charge.
Less than 14 days before the date you wish to cancel – with regret no refund (unless exceptional circumstances, which will be discretionary via the head office only).
FIRST AID
First aid will be administered to children in our care, if required, and emergency services called if necessary. Please ensure all medical conditions are noted on your registration forms and any medication handed in to reception on arrival.
PHOTOGRAPHS
Please note that for promotional material we sometimes take photographs of the children taking part in an activity. If you wish your child not to be photographed, please notify a member of staff on reception.

Is lunch provided?

No lunch is not provided, please ensure that your child has lunch, morning and afternoon snack. Please make sure they have a bottle of water.

What should my child bring?

What does your child need?

Every child needs:
– Packed lunch including a morning and afternoon snack e.g. piece of fruit, packet of crisps etc.
– Water bottle
– Sun cream if necessary
– Supportive footwear suitable to go outside wellies or walking boots
– Suitable clothing to be outside even in poor weather
– If your child has any medical conditions or allergies please bring all appropriate medicines etc. e.g. epi pens

If taking part in any watersports:
– a swimming costume
– towel
– goggles (if needed)
– you are welcome to bring your own wetsuit but if they are needed some will be provided
– wet shoes (Old trainers or neoprene shoes) NO CROCS